IT SUPPORT

Technical Support

P Bradshaw has a dedicated team of professional engineers to provide solutions to all your IT requirements. Our Proactive and reactive services provide immediate telephone or email access to our skilled and experienced staff who will provide hardware and software support services across all levels of technical competence and experience.

Remote Support - Using remote control software, we are able to take control of any computer connected to the internet to fix or diagnose a problem quickly and with a minimum of disruption to your business.

Telephone Support – For quick questions or software advice, P Bradshaw support engineers are able to provide telephone support to solve your IT problems.

On Site Support – For more severe IT support requests or should other support channels not be appropriate P Bradshaw provide onsite engineers to diagnose and fix your IT problems.

Support Packages

P Bradshaw provides two main support packages depending on your business requirements. We aim to tailor our support to your needs which allows you to concentrate on your company objectives.

Ad Hoc Support – IT Support on an hourly basis, whether this is over the telephone, though remote support or an engineer visit, this support package is designed for companies who only require occasional assistance with their systems.

SLA (Service Level Agreement) – Our most popular support package, with this package we offer guaranteed response times to business critical and Non-business critical support requests. We are also able to offer support during your office hours and not just our office hours. This support packages allows companies to budget for their IT maintenance.

Included in our SLA support package are the following:

Maximum 4 Hour Response

Business critical Fault

Maximum 8 Hour Response

Non Business Critical Fault

Server Monitoring System

(SMS)

Annual System Audit

Asset Management Reports

 

NETWORK INSTALLATION

Structured Cabling

P Bradshaw believes this to be one of the most important areas of any business, without the correct foundations in place a computer system will not function correctly. Designed and implemented correctly, a fully structured cabled office or premises can offer you an infinitely expandable system.

Structured cabling can be used for the following:

 

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TESTING

Using specialist data cabling test equipment we are able to interrogate your structured cabling to determine whether there are any problems with your currently installed network.

DIAGNOSTICS

On completion of a full network test, we are able to diagnose any connection issues quickly and easily, with this information we can offer the best solution to repair any problems.

REPAIRS

Following network diagnostics and identifying problem areas we can resolve these problems and in some cases without the need for a full rewire.

 

WEB SERVICES

WEB & EMAIL HOSTING

The internet is increasingly becoming a valuable business resource and most businesses now rely heavily on it in one way or another whether it is for general browsing, email or connecting via VPN to offices elsewhere in the country. That is why P Bradshaw provided a range of internet services enabling us to monitor your service and diagnose any problems that might arise, providing you with a fast, reliable, one stop ADSL solution.

To enable our IT support staff to monitor, diagnose and fix IT problems quickly and efficiently, we are able to host your web and email services. This enables us to manage your email addresses and ensure your web presence is always there and working.

 

 

SECURITY

P Bradshaw can help your business choose the right systems for your business to ensure that suitable protective mechanisms are in place to protect your hardware and data. These protective solutions may include, email protection systems, and antivirus. Here at P. Bradshaw we are able to offer different types of security softwares and devices. Including Sonicwall and Draytek firewall systems.

 

BACKUP SYSTEMS

HARDWARE & MEDIA

We are able to supply a range of onsite backup hardware and media depending on the amount and type of data your business requires backing up.

OFF-SITE BACKUP

Regardless of the size of your business backing up your data off-site ensures maximum protection for all you vital business data. Whether you choose to keep your off-site backup systems in your own buildings or in a third party data vault, P Bradshaw can supply and manage your backup needs for you.

DATA PROTECTION

Continuous Data Protection offers automatic disk-based backup and recovery for multiple workstations and server applications as well as flexible disaster recovery options for Local Archiving and Offsite Data Backup, Site-to-Site Data Backup, and Bare Metal Recovery of entire systems onto original, virtual or new Windows or Linux devices.